TERMS OF SERVICE
Last updated on April 01, 2025
1. AGREEMENT TO OUR LEGAL TERMS
1.1. Parties: These Terms of Service ("Legal Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Tranquil Library Private Limited ("Company," "we," "us," or "our"), a company registered in India at Shop No. 66P, Sector-7, Gohana, Haryana 131301.
1.2. Services Covered: We operate the following, collectively referred to as the "Services":
The website www.tranity.in (the "Site")
The mobile application Tranity (used by Members)
The mobile application Tranity Partner (used by Partners)
Any other related products and services that refer or link to these Legal Terms.
1.3. Platform Description: Our Services provide a platform ("Platform") connecting individuals or entities ("Members") seeking to reserve library, study space, or work space, with individuals or entities ("Partners") owning or managing such spaces ("Spaces") and listing them on our Platform. We facilitate the listing, discovery, and reservation process for these Spaces, which may include entire section or individual units like seats or desks.
1.4. Contact Information:
Phone: (+91)7988496241
Email: contact@tranity.in
General Support: www.tranity.in/support
1.5. Acceptance: By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by all of these Legal Terms, including our Privacy Policy which is incorporated herein by reference. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
1.6. Supplemental Terms: Supplemental terms and conditions or documents (e.g., specific Partner agreements, community guidelines) that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. This includes our Payments Terms of Service, Acceptable Use Policy, and End User Licence Agreement (EULA).
1.7. Modifications: We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any material changes by updating the "Last updated" date of these Legal Terms, and we may also notify you via email or through the Services. You waive any right to receive specific notice of each such non-material change. It is your responsibility to periodically review these Legal Terms (www.tranity.in/policies/terms-of-service) to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
1.8. Eligibility:
Partners: To register as a Partner and list Spaces (using the Tranity Partner app or other designated interfaces), you must be at least 18 years old and capable of entering into legally binding contracts under Indian law.
Members: To register as a Member and reserve Spaces/units (using the Tranity app or Site), you must be at least 13 years old.
Members Aged 13-17: If you are a Member between the ages of 13 and 18 (or the age of legal majority in your jurisdiction if different), you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Legal Terms on your behalf. By permitting a minor to use the Services, the parent or guardian agrees to these Legal Terms and is responsible for the minor's activity on the Services.
Prohibition: Persons under the age of 13 are not permitted to use or register for the Services. Partners must be 18 or older.
1.9. Supplementary Policies and Entire Agreement: These Legal Terms include and incorporate by reference the following supplementary policies, which also govern your use of the Services:
These Legal Terms, together with the supplementary policies listed above, constitute the entire and exclusive understanding and agreement between Tranity and you regarding the Services, and supersede and replace any and all prior oral or written understandings or agreements between Tranity and you regarding the Services. In the event of a conflict between these Legal Terms and a supplementary policy, the terms of the supplementary policy will control with respect to its specific subject matter, where explicitly stated (for example, the Major Disruptive Events Policy takes precedence over the standard Cancellation and Refund Policy under qualifying circumstances as defined therein).
We recommend that you print or save a copy of these Legal Terms for your records.
TABLE OF CONTENTS
1. AGREEMENT TO OUR LEGAL TERMS
3. INTELLECTUAL PROPERTY RIGHTS
4. MEMBER AND PARTNER REPRESENTATIONS
7. RESERVATIONS AND PAYMENTS (MEMBERS)
8. PARTNER PAYOUTS & TAXES (GST/TCS)
9. CANCELLATION AND REFUND POLICY
11. MEMBER AND PARTNER GENERATED CONTRIBUTIONS
14. MOBILE APPLICATION LICENCE
16. THIRD-PARTY WEBSITES AND CONTENT
17. ADVERTISERS
19. PRIVACY POLICY
22. MODIFICATIONS AND INTERRUPTIONS
23. GOVERNING LAW
25. CORRECTIONS
26. DISCLAIMER
28. INDEMNIFICATION
30. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
32. MISCELLANEOUS
34. CONTACT US
2. OUR SERVICES & ROLE
2.1. Platform Only: Tranity provides a Platform for Partners to list their library, study space, or work space ("Spaces") and for Members to discover and reserve access to these Spaces (including specific seats or desks as listed). We act solely as an intermediary facilitating these connections.
2.2. No Endorsement: We do not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Partner listings or Spaces. Partners are solely responsible for their listings and the Spaces they provide. We do not endorse any Member, Partner, or any Space. Verification badges or similar indicators only signify completion of a relevant verification or identification process and do not represent an endorsement, certification, or guarantee by Tranity.
2.3. Contracts Between Users: When a Member makes a reservation and it is accepted by the Partner, they are entering into a contract directly with each other. Tranity is not and does not become a party to or other participant in any contractual relationship between Members and Partners. Tranity is not acting as an agent in any capacity for any Member or Partner, except as specified for payment processing (see Section 8 and our Payments Terms of Service).
2.4. Information Disclaimer: The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
3. INTELLECTUAL PROPERTY RIGHTS
3.1. Our Intellectual Property:
We own or license all intellectual property rights in our Services, including source code, databases, functionality, software, designs, audio, video, text, photos, graphics (the "Content"), and trademarks, service marks, logos (the "Marks").
Content and Marks are protected by Indian and international laws (including copyright and trademark laws and various other intellectual property rights and unfair competition laws).
Content and Marks are provided "AS IS" for your informational and permitted use only (personal, non-commercial use or internal business purpose).
3.2. Your Limited Licence: Subject to your compliance with these Legal Terms (including Section 10 'PROHIBITED ACTIVITIES'), we grant you a limited, non-exclusive, non-transferable, revocable licence to:
Access the Services for their intended purposes (listing/reserving Spaces).
Download or print parts of the Content you have properly gained access to, solely for your personal, non-commercial use (Members) or internal business purpose related to listings (Partners).
(Also see our End User Licence Agreement)
3.3. Restrictions: Except as permitted above or elsewhere in these Terms, no part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission.
3.4. Permission Requests: To request permission for uses not covered here, contact contact@tranity.in. If permission is granted, you must identify us as the owner/licensor and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
3.5. Reservation of Rights: All rights not expressly granted are reserved by us. Breaching these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
3.6. Your Submissions and Contributions:
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material ("Contributions"). Any Submission that is publicly posted shall also be treated as a Contribution. Contributions may be viewable by other users of the Services and possibly through third-party websites.
Licence Grant for Contributions: By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and licence to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including, without limitation, your image, name, and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sublicense the licences granted in this section. Our use and distribution may occur in any media formats and through any media channels. This licence includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.
Your Responsibility for Contributions: By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you warrant and represent that:
You have read and agree with our 'PROHIBITED ACTIVITIES' (Section 10) and our Acceptable Use Policy, and your content complies.
To the extent permissible by applicable law, you waive any and all moral rights to any such Submission and/or Contribution.
Your Contributions are original to you or that you have the necessary rights and licences to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions.
Your Submissions and/or Contributions do not constitute confidential information (unless otherwise agreed).
You are solely responsible for your Submissions and/or Contributions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
Content Moderation: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful, inaccurate, or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.
4. MEMBER AND PARTNER REPRESENTATIONS
By using the Services, you represent and warrant that:
All registration information you submit will be true, accurate, current, and complete.
You will maintain the accuracy of such information and promptly update such registration information as necessary.
You have the legal capacity and you agree to comply with these Legal Terms.
If you are a Partner, you are at least 18 years old.
If you are a Member, you are at least 13 years old.
If you are a Member between 13 and 18 years old, you are using the Services with the permission and under the supervision of a parent or legal guardian who agrees to these Legal Terms on your behalf (as stated in Section 1.8).
You will not access the Services through automated or non-human means, whether through a bot, script or otherwise (unless approved).
You will not use the Services for any illegal or unauthorized purpose.
Your use of the Services will not violate any applicable law or regulation.
(Partners Only): You own or have the legal right/permission to list and offer the Spaces you post.
(Partners Only): Your listing and use of the Space by Members won't breach third-party agreements (leases, etc.).
If you provide any information that is untrue, inaccurate, not current, or incomplete, or breach these representations, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
5. ACCOUNT REGISTRATION
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
6. SPACE LISTINGS (PARTNERS)
6.1. Listing Creation: As a Partner, you may create listings for your available Spaces using the Tranity Partner app. Listings may represent entire defined spaces (e.g., a private study room) or specific bookable units within a larger space (such as individual seats or desks). To list a Space, you must provide complete and accurate information, including:
A description clearly defining what is being offered (the specific Space or unit).
Location details.
Calendar availability.
Pricing.
Applicable rules.
Accurate details about amenities.
Accurate photos or videos reflecting the quality and condition of the specific Space or unit.
Any other requested details.
6.2. Partner Responsibility: You are solely responsible for setting the price (including any taxes, if applicable) and availability for your listing. You are also responsible for keeping your listing information (including calendar availability) up-to-date and accurate at all times.
6.3. Legal Compliance: Partners warrant that any listing you post and the reservation of, or a Member's use of, a Space will:
Not breach any agreements you have entered into with any third parties (e.g., lease agreements).
Comply with all applicable laws (such as zoning laws, safety regulations, tax requirements), rules and regulations that may apply to your Space (including having all required permits, licenses, and registrations).
Not conflict with the rights of third parties.
6.4. Search Ranking: Listing placement in search results varies based on factors including, but not limited to, Member search parameters, listing details (price, availability, reviews), and Partner history.
7. RESERVATIONS AND PAYMENTS (MEMBERS)
7.1. Reserving a Space/Unit: Members can reserve a Space or unit (like a seat or desk) listed on the Platform using the Tranity app or Site (when available) by following the relevant reservation process. All applicable fees, including the listing fee set by the Partner, applicable Goods and Services Tax (GST) on the listing fee, Tranity's service fee (plus applicable GST on the service fee), and any other charges identified during checkout ("Total Fees"), will be presented to you prior to making a reservation. You agree to pay the Total Fees for any reservation requested in connection with your Account.
7.2. Payment Methods: We accept the following forms of payment:
Credit Cards
Debit Cards
UPI
Internet Banking
Wallets
All payments shall be in Indian Rupees (INR ₹). Payment processing services are provided by third-party payment gateways and are subject to their terms and conditions and privacy policies. By providing payment information, you authorize us (through our payment processor) to charge your chosen payment method for the Total Fees. All payment transactions are subject to validation checks and authorization by the card issuer or payment provider. We comply with applicable Reserve Bank of India (RBI) guidelines regarding payment processing.
7.3. Information Accuracy: You agree to provide current, complete, and accurate purchase and account information for all reservations made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
7.4. Reservation Confirmation: Upon receipt of a reservation confirmation from Tranity, a legally binding agreement is formed directly between the Member and the Partner for the reserved Space/unit, subject to any additional terms and conditions of the Partner that apply, including in particular the applicable cancellation policy (see Section 9) and any rules and restrictions specified in the listing. Tranity will collect the Total Fees at the time of the reservation request or upon the Partner's confirmation.
7.5. Pricing Errors: We reserve the right to correct pricing errors, even after payment is requested/received.
7.6. Refusal/Cancellation: We may refuse/cancel reservations due to unavailability, errors, suspected fraud, or Terms violations, potentially limiting reservations per user/order.
8. PARTNER PAYOUTS & TAXES (GST/TCS)
8.1. Entitlement to Payouts: Partners are entitled to receive payments ("Payouts") for services successfully rendered to Members through the Platform, subject to the terms herein and applicable deductions. Payouts are calculated based on the Listing Fee set by the Partner, less applicable deductions.
8.2. Governing Terms for Payouts: All aspects related to Payouts are governed exclusively by the Payments Terms of Service. For complete details, Partners must refer specifically to Sections 4, Sections 5, and Sections 8 of the Payments Terms of Service.
8.3. Applicable Taxes (GST/TCS): The provision of services by Partners via the Platform is subject to Indian Goods and Services Tax (GST) and, for registered Partners, Tax Collected at Source (TCS) regulations. Tranity collects applicable GST from Members on the Listing Fee. The handling of this GST (whether paid out to registered Partners or remitted directly by Tranity for unregistered Partners) and the deduction of TCS (for registered Partners) are detailed in the Payments Terms of Service (Section 8).
8.4. Partner Tax Responsibility & Guidance: Partners are solely responsible for their overall tax compliance, including determining GST registration requirements, providing accurate tax information (PAN, GSTIN), classifying their services correctly, and remitting all applicable taxes (GST, income tax) to the authorities. For detailed procedural guidance specifically on GST and TCS compliance obligations when using the Tranity Platform, Partners should read GST & TCS Guidance for Tranity Partners. This guidance supplements the core payment mechanics outlined in the Payments Terms of Service. Tranity does not provide tax advice; Partners should consult qualified tax professionals.
9. CANCELLATION AND REFUND POLICY
Review our separate Cancellation and Refund Policy prior to making any reservations (for Members). This policy, incorporated herein by reference, outlines the terms for cancellations, applicable refunds, and any associated fees or penalties based on the timing of the cancellation and the specific policy chosen by the Partner for their listing (if applicable).
10. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available (i.e., listing, discovering, and reserving Spaces/units). Do not use for other commercial endeavors unless approved by us. You must comply with our Acceptable Use Policy.
As a user (Member or Partner) of the Services, you agree not to engage in the following prohibited activities:
Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us, Members, or Partners, especially in any attempt to learn sensitive account information such as passwords, or regarding the nature, quality, or availability of a Space.
Circumvent, disable, or otherwise interfere with security-related features of the Services.
Disparage, tarnish, or otherwise harm, in our opinion, us, the Services, Members, or Partners.
Use any information obtained from the Services to harass, abuse, or harm another person.
Make improper use of our support services (www.tranity.in/support) or submit false reports (e.g., false reviews, false claims of misconduct).
Use the Services in a manner inconsistent with any applicable Indian laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit viruses, Trojan horses, or other malicious material, or engage in spamming (continuous posting of repetitive text).
Engage in any automated use of the system not approved by us (e.g., using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools).
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another Member, Partner, or person, or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism (e.g., spyware, gifs, pixels, web bugs, cookies without consent where required - see Cookie Policy).
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, Dart, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
Use a buying agent or purchasing agent to make reservations (unless explicitly representing an entity with authorization).
Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise not related to being a Member or Partner on the platform as intended.
Use the Services to advertise or offer to sell goods and services unrelated to the Space reservation process.
Sell or otherwise transfer your profile.
(Members): Use reserved Spaces/units for illegal activity or purpose, or in violation of the Partner's stated rules.
(Partners): List non-existent/unavailable Spaces/units, significant misrepresentation, or violating safety/laws.
11. MEMBER AND PARTNER GENERATED CONTRIBUTIONS
(Refer to Section 3.6 for core definitions and licence grants regarding Submissions and Contributions.)
Additionally, you warrant your Contributions:
Do not infringe third-party rights (IP, moral rights).
Are created by you or you have necessary rights/permissions.
Include consent if using identifiable individuals' likeness/name.
Are not false, inaccurate, or misleading.
Are not unsolicited advertising/spam (beyond intended listing promotion).
Are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).
Do not ridicule, mock, disparage, intimidate, or abuse anyone.
Do not promote violence against a specific person or class of people.
Comply with all applicable Indian laws/regulations.
Do not violate the privacy or publicity rights of any third party (comply with DPDPA, 2023).
Do not involve child pornography or otherwise intended to protect the health or well-being of minors.
Do not include any offensive comments that are connected to race, national origin, gender, sexual preference, religion, caste, or physical handicap.
Do not otherwise violate, or link to material that violates, any provision of these Legal Terms or any applicable law or regulation.
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
13. GUIDELINES FOR REVIEWS
We may provide areas for Members and potentially Partners to leave reviews or ratings. When posting a review, you must comply with the following criteria:
You should have firsthand experience with the person/entity/Space/unit being reviewed.
Your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language.
Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability.
Your reviews should not contain references to illegal activity.
You should not be affiliated with competitors if posting negative reviews; disclose affiliations if posting.
You should not make any conclusions as to the legality of conduct; state factual experience.
You may not post any false or misleading statements.
You may not organise a campaign (paid or unpaid) encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us the perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and licence (as described in Section 12) to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to the review.
14. MOBILE APPLICATION LICENCE
(Also see our End User Licence Agreement)
14.1. Use Licence: If you access the Services via the Tranity app or Tranity Partner app ("Apps"), we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the relevant App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application licence contained in these Legal Terms. For the comprehensive terms governing your licence and use of the Apps, please refer to the full End User Licence Agreement (EULA), which is incorporated herein by reference and provides detailed conditions, restrictions, and obligations related to the Apps. You shall not:
Decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App (except as may be permitted by applicable law).
Make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App.
Violate any applicable laws, rules, or regulations in connection with your access or use of the App.
Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App.
Use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended.
Make the App available over a network or other environment permitting access or use by multiple devices or users at the same time.
Use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App.
Use the App to send automated queries to any website or to send any unsolicited commercial e-mail.
Use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.
14.2. App Store Terms (Apple/Google Play): The following terms apply when you use an App obtained from either the Apple Store or Google Play (each an "App Distributor") to access the Services:
The licence granted to you for our App is limited to a non-transferable licence to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service.
We are responsible for providing any maintenance and support services with respect to the App as specified in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
In the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App. As between Tranity and the App Distributor, any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
You must comply with applicable third-party terms of agreement when using the App (e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App).
You acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application licence contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application licence contained in these Legal Terms against you as a third-party beneficiary thereof.
15. SOCIAL MEDIA INTEGRATION
As part of the functionality of the Services, you may link your Account with online accounts you have with third-party service providers (each such account, a "Third-Party Account") by either: (1) providing your Third-Party Account login information through the Services; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.
You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account.
By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the "Social Network Content") so that it is available on and through the Services via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account.
Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Services. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Services. You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time.
PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content.
You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Services. You can deactivate the connection between the Services and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.
16. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain (or you may be sent via the Site or Apps) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content").
Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.
Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services.
Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
17. ADVERTISERS
We may allow advertisers to display their advertisements and other information in certain areas of the Services, such as sidebar advertisements or banner advertisements. If you are an advertiser, you shall take full responsibility for any advertisements you place on the Services and any services provided on the Services or products sold through those advertisements. Further, as an advertiser, you warrant and represent that you possess all rights and authority to place advertisements on the Services, including, but not limited to, intellectual property rights, publicity rights, and contractual rights. We simply provide the space to place such advertisements, and we have no other relationship with advertisers.
18. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to:
Monitor the Services for violations of these Legal Terms.
Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities.
In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof.
In our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems.
Otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
19. PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy: www.tranity.in/policies/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms (and complies with the Digital Personal Data Protection Act, 2023 - DPDPA).
Please be advised the Services are hosted in India. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in India, then through your continued use of the Services, you are transferring your data to India, and you expressly consent to have your data transferred to and processed in India according to Indian laws and our Privacy Policy.
20. COPYRIGHT INFRINGEMENTS
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control under the Indian Copyright Act, 1957, please immediately notify our designated Grievance Officer (see Section 33) using the contact information provided below (a "Notification").
Your Notification must include substantially the following:
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Your physical or electronic signature.
A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable Indian law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an advocate.
21. TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services.
WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
Provisions that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
22. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice (except for material changes to these Legal Terms as described in Section 1.7). However, we have no obligation to update any information on our Services.
We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you.
You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
23. GOVERNING LAW
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of India applicable to agreements made and to be entirely performed within India, without regard to its conflict of law principles.
24. DISPUTE RESOLUTION
24.1. Informal Negotiations: To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
24.2. Binding Arbitration: If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) shall preferably be submitted to, or agree to first attempt resolution through, binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India), as amended from time to time.
The arbitration shall be conducted by a sole arbitrator mutually appointed by the Parties. If the Parties fail to agree on an arbitrator within thirty (30) days from the commencement of the arbitration, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996.
The seat, or legal place, of arbitration shall be Haryana, India, or another location within India mutually agreed upon by the Parties.
The language of the arbitration shall be Hindi or English.
The arbitral award shall be final and binding upon the Parties. The arbitrator shall have the authority to award costs of the arbitration.
Nothing in this Section shall be construed as limiting any mandatory statutory rights of consumers to seek remedies through applicable Consumer Commissions or other judicial forums as permitted under the Consumer Protection Act, 2019 or other relevant consumer protection legislation in India.
24.3. Restrictions: The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
24.4. Exceptions to Informal Negotiations and Arbitration: The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration:
Any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party.
Any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use.
Any claim for injunctive relief.
24.5. Jurisdiction for Exceptions: If this provision is found to be illegal or unenforceable for Disputes falling within the exceptions, or if a Party seeks injunctive relief, then such Dispute shall be decided exclusively by a court of competent jurisdiction within the courts located in Gohana, Haryana, India, and the Parties agree to submit to the personal jurisdiction of that court.
25. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
26. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY INDIAN LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES OR RESERVED SPACES/UNITS (LIABILITY FOR THE CONDITION AND SAFETY OF THE SPACE/UNIT RESTS WITH THE PARTNER), (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN (SUBJECT TO OUR OBLIGATIONS UNDER DPDPA, 2023), (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.
WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A PARTNER (REGARDING THEIR SPACE/UNIT) OR A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY PARTNERS OR THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES (EXCEPT AS LIMITED PAYMENT COLLECTION AGENT FOR PARTNERS AS DEFINED IN THE PAYMENTS TERMS OF SERVICE). AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
27. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, YOUR RESERVATION OR PROVISION OF SPACES/UNITS, OR INTERACTIONS BETWEEN MEMBERS AND PARTNERS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU (WHETHER MEMBER OR PARTNER) FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO:
THE AMOUNT OF SERVICE FEES PAID BY YOU (AS A MEMBER) TO TRANITY OR THE NET AMOUNT RECEIVED BY YOU (AS A PARTNER) FROM TRANITY (AFTER DEDUCTION OF SERVICE FEES) VIA THE PLATFORM DURING THE THREE (3) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
CERTAIN INDIAN LAWS (SUCH AS THE CONSUMER PROTECTION ACT, 2019) MAY NOT ALLOW CERTAIN LIMITATIONS ON WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. THESE LIMITATIONS OF LIABILITY ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US.
28. INDEMNIFICATION
You (whether Member or Partner) agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable advocates' fees and expenses, made by any third party due to or arising out of:
(1) Your Contributions;
(2) Your use of the Services (including reserving or listing Spaces/units);
(3) Your breach of these Legal Terms;
(4) Any breach of your representations and warranties set forth in these Legal Terms;
(5) Your violation of the rights of a third party, including but not limited to intellectual property rights or privacy rights;
(6) Any overt harmful act toward any other user (Member or Partner) of the Services with whom you connected via the Services;
(7) (if you are a Partner) the listing or provision of your Space/unit, including but not limited to any injuries, losses, or damages (property or personal) of any kind arising from a Member's use of the Space/unit; or
(8) (if you are a Member) your use of a Partner's Space/unit, including any violation of the Partner's rules or applicable laws during such use.
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
29. MEMBER AND PARTNER DATA
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services, all in accordance with our Privacy Policy and the requirements of the DPDPA, 2023. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data, except where such loss or corruption is caused by our gross negligence or willful misconduct or where liability cannot be excluded under applicable law.
30. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications under the Information Technology Act, 2000. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means, to the extent permitted by applicable law.
31. SMS TEXT MESSAGING
By providing your mobile number and opting into any text messaging program associated with the Services, you expressly consent to receive transactional and, if you separately opt-in, promotional text messages (SMS) to the mobile number provided, sent via automated means or otherwise.
Transactional Messages: These may include, but are not limited to, reservation confirmations, reminders, account alerts, security notifications, and responses to your inquiries made via the Services or to customer support.
Promotional Messages: If you explicitly opt-in to receive promotional messages, these may include special offers, news about new features or Spaces, or other marketing communications.
Consent: Consent to receive promotional messages is not a condition of any purchase or use of the Services. Consent to receive transactional messages is generally required for the proper functioning of the reservation and account management aspects of the Services.
Opting Out: You can opt-out of promotional SMS messages at any time by replying "STOP" to any promotional message received. You may opt-out of transactional messages via your account settings or by contacting support (https://tranity.in/support), but please be aware that opting out of transactional messages may impact your ability to receive important service-related updates and confirmations. You may receive a final confirmation SMS after successfully opting out.
Frequency: Message frequency varies depending on your activity and settings.
Rates: Message and data rates may apply according to your mobile phone carrier plan. Tranity is not responsible for these charges.
Support: For help regarding SMS messages, contact us at contact@tranity.in or call (+91)7988496241.
Compliance: We strive to comply with all applicable regulations set forth by the Telecom Regulatory Authority of India (TRAI) regarding commercial communications.
32. MISCELLANEOUS
Entire Agreement: These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services (including the Privacy Policy, Cancellation/Refund Policy, Payments Terms of Service, Acceptable Use Policy, EULA, etc.) constitute the entire agreement and understanding between you and us.
Waiver: Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.
Assignment: These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. You may not assign your rights or obligations under these Legal Terms without our prior written consent.
Severability: If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.
No Relationship: There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services (except for Tranity acting as a limited payment collection agent for Partners as specified in the Payments Terms of Service).
Interpretation: You agree that these Legal Terms will not be construed against us by virtue of having drafted them.
Force Majeure: We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control (e.g., acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor or materials, failures of public or private telecommunications networks).
Headings: Section headings are for convenience only and shall not be given any legal import.
33. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and the rules made thereunder (including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021), the name and contact details of the Grievance Officer are provided below:
Name: Amit
Address: Tranquil Library Private Limited, Shop No. 66P, Sector-7, Gohana, Haryana 131301, India
Email: grievance-officer@tranity.in
The Grievance Officer can be contacted for complaints related to violations of these Legal Terms, the Privacy Policy, or other matters specified under the IT Act rules, including copyright infringement notifications (as per Section 20). Please provide sufficient detail in your complaint for it to be addressed effectively.
34. CONTACT US
In order to resolve a complaint regarding the Services (if not directed specifically to the Grievance Officer for matters under the IT Act rules) or to receive further information regarding use of the Services, please contact us at:
Tranquil Library Private Limited
Shop No. 66P, Sector-7
Gohana, Haryana 131301
India
Phone: (+91)7988496241
Email: contact@tranity.in
Support: www.tranity.in/support