ACCEPTABLE USE POLICY

Last updated on April 01, 2025


This Acceptable Use Policy ('Policy') is part of our Terms of Service ('Legal Terms') and should therefore be read alongside our main Legal Terms: www.tranity.in/policies/terms-of-service. If you do not agree with these Legal Terms, please refrain from using our Services. Your continued use of our Services implies acceptance of these Legal Terms.

Please carefully review this Policy which applies to any and all:

(a) uses of our Services (as defined in 'Legal Terms')

(b) forms, materials, consent tools, comments, posts, and all other content available on the Services ('Content') and

(c) material which you contribute to the Services including any upload, post, review, disclosure, ratings, comments, chat etc. in any forum, chatrooms, reviews, and to any interactive services associated with it ('Contribution').

WHO WE ARE

We are Tranquil Library Private Limited ('Company', 'we', 'us', or 'our'), a company registered in India at Shop No. 66P, Sector-7, Gohana, Haryana 131301. We operate the website www.tranity.in (the 'Site'), the mobile application Tranity (the 'Tranity app'), the mobile application Tranity Partner (the 'Tranity Partner app'), as well as any other related products and services that refer or link to this Policy (collectively, the 'Services').

USE OF THE SERVICES

When you use the Services you warrant that you will comply with this Policy, all applicable laws, and the specific Prohibited Activities outlined in Section 10 of the Terms of Service, which are incorporated herein by reference. Engaging in any activity listed as prohibited in the Terms of Service constitutes a violation of this Acceptable Use Policy.

COMMUNITY GUIDELINES

This section outlines expected conduct for both Members and Partners to foster a safe, respectful, and reliable community environment.

For Partners:

Accuracy & Transparency

  • Provide accurate and up-to-date information about your Space, including amenities, pricing, and availability.

  • Use high-quality, representative images and videos.

  • Be transparent about rules, restrictions, or limitations.

Communication & Responsiveness

  • Respond promptly to inquiries and reservation requests.

  • Maintain clear and professional communication with Members.

  • Address Member concerns or complaints promptly and effectively.

Space Quality & Safety

  • Ensure your Space is clean, well-maintained, and safe for users.

  • Adhere to all relevant safety and hygiene regulations.

Fairness & Respect

  • Adhere to all Tranity platform policies and guidelines, including our non-discrimination principles (see below).

  • Avoid discriminatory practices or unfair treatment.

  • Create a welcoming and inclusive environment.

Community

  • Encourage positive user interactions.


For Members:

Respect Property

  • Be respectful and considerate of the privacy and property of the Spaces you reserve.

  • Do not damage, steal, or misuse anything belonging to the Space or the Partner.

Responsibility & Safety

  • Be responsible and safe when using the app and making reservations.

  • Do not share unnecessary personal or financial information.

  • Follow the rules and regulations specified by the Partner for the Space.

Punctuality & Reliability

  • Be punctual for your reservation start and end times. Do not overstay your reserved time slot.

  • Contact the Partner or Tranity support (https://tranity.in/support) promptly if you encounter issues or delays.

Respectful Atmosphere

  • Be mindful of noise levels and the atmosphere of the Space.

  • Do not disturb, distract, or annoy other users. Use headphones, mute devices, and speak softly where appropriate.

Hygiene

  • Maintain cleanliness during your use of the Space.

  • Do not leave trash or personal items behind. Dispose of waste properly.

Respectful Interaction

  • Be open and friendly to other users and Partners.

  • Do not harass, intimidate, or discriminate against anyone based on identity, background, or preferences.

  • Adhere to the content restrictions outlined in the "Contributions" section below.

Honesty

  • Be honest and fair in ratings and reviews (see Section: REVIEW AND RATINGS).

COMMUNITY GUIDELINES

This section outlines expected conduct for both Members and Partners to foster a safe, respectful, and reliable community environment.

For Partners:

Accuracy & Transparency

  • Provide accurate and up-to-date information about your Space, including amenities, pricing, and availability.

  • Use high-quality, representative images and videos.

  • Be transparent about rules, restrictions, or limitations.

Communication & Responsiveness

  • Respond promptly to inquiries and reservation requests.

  • Maintain clear and professional communication with Members.

  • Address Member concerns or complaints promptly and effectively.

Space Quality & Safety

  • Ensure your Space is clean, well-maintained, and safe for users.

  • Adhere to all relevant safety and hygiene regulations.

Fairness & Respect

  • Adhere to all Tranity platform policies and guidelines, including our non-discrimination principles (see below).

  • Avoid discriminatory practices or unfair treatment.

  • Create a welcoming and inclusive environment.

Community

  • Encourage positive user interactions.


For Members:

Respect Property

  • Be respectful and considerate of the privacy and property of the Spaces you reserve.

  • Do not damage, steal, or misuse anything belonging to the Space or the Partner.

Responsibility & Safety

  • Be responsible and safe when using the app and making reservations.

  • Do not share unnecessary personal or financial information.

  • Follow the rules and regulations specified by the Partner for the Space.

Punctuality & Reliability

  • Be punctual for your reservation start and end times. Do not overstay your reserved time slot.

  • Contact the Partner or Tranity support (https://tranity.in/support) promptly if you encounter issues or delays.

Respectful Atmosphere

  • Be mindful of noise levels and the atmosphere of the Space.

  • Do not disturb, distract, or annoy other users. Use headphones, mute devices, and speak softly where appropriate.

Hygiene

  • Maintain cleanliness during your use of the Space.

  • Do not leave trash or personal items behind. Dispose of waste properly.

Respectful Interaction

  • Be open and friendly to other users and Partners.

  • Do not harass, intimidate, or discriminate against anyone based on identity, background, or preferences.

  • Adhere to the content restrictions outlined in the "Contributions" section below.

Honesty

  • Be honest and fair in ratings and reviews (see Section: REVIEW AND RATINGS).

COMMUNITY GUIDELINES

This section outlines expected conduct for both Members and Partners to foster a safe, respectful, and reliable community environment.

For Partners:

Accuracy & Transparency

  • Provide accurate and up-to-date information about your Space, including amenities, pricing, and availability.

  • Use high-quality, representative images and videos.

  • Be transparent about rules, restrictions, or limitations.

Communication & Responsiveness

  • Respond promptly to inquiries and reservation requests.

  • Maintain clear and professional communication with Members.

  • Address Member concerns or complaints promptly and effectively.

Space Quality & Safety

  • Ensure your Space is clean, well-maintained, and safe for users.

  • Adhere to all relevant safety and hygiene regulations.

Fairness & Respect

  • Adhere to all Tranity platform policies and guidelines, including our non-discrimination principles (see below).

  • Avoid discriminatory practices or unfair treatment.

  • Create a welcoming and inclusive environment.

Community

  • Encourage positive user interactions.


For Members:

Respect Property

  • Be respectful and considerate of the privacy and property of the Spaces you reserve.

  • Do not damage, steal, or misuse anything belonging to the Space or the Partner.

Responsibility & Safety

  • Be responsible and safe when using the app and making reservations.

  • Do not share unnecessary personal or financial information.

  • Follow the rules and regulations specified by the Partner for the Space.

Punctuality & Reliability

  • Be punctual for your reservation start and end times. Do not overstay your reserved time slot.

  • Contact the Partner or Tranity support (https://tranity.in/support) promptly if you encounter issues or delays.

Respectful Atmosphere

  • Be mindful of noise levels and the atmosphere of the Space.

  • Do not disturb, distract, or annoy other users. Use headphones, mute devices, and speak softly where appropriate.

Hygiene

  • Maintain cleanliness during your use of the Space.

  • Do not leave trash or personal items behind. Dispose of waste properly.

Respectful Interaction

  • Be open and friendly to other users and Partners.

  • Do not harass, intimidate, or discriminate against anyone based on identity, background, or preferences.

  • Adhere to the content restrictions outlined in the "Contributions" section below.

Honesty

  • Be honest and fair in ratings and reviews (see Section: REVIEW AND RATINGS).

CONTRIBUTIONS

In this Policy, the term 'Contribution' means:

  • any data, information, software, text, code, music, scripts, sound, graphics, photos, videos, tags, messages, interactive features, or other materials that you post, share, upload, submit, or otherwise provide in any manner on or through to the Services; or

  • any other content, materials, or data you provide to Tranquil Library Private Limited or use with the Services.

Some areas of the Services may allow users to upload, transmit, or post Contributions. We may but are under no obligation to review or moderate the Contributions made on the Services, and we expressly exclude our liability for any loss or damage resulting from any of our users' breach of this Policy. Please report any Contribution that you believe breaches this Policy; however, we will determine, in our sole discretion, whether a Contribution is indeed in breach of this Policy.

You warrant that:

  • you are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and this Policy;

  • all your Contributions comply with applicable laws and are original and true (if they represent your opinion or facts);

  • the creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party; and

  • you have the verifiable consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and this Policy.

You also agree that you will not post, transmit, or upload any (or any part of a) Contribution that:

  • is in breach of applicable laws, regulation, court order, contractual obligation, this Policy, our Legal Terms, a legal duty, or that promotes or facilitates fraud or illegal activities;

  • is defamatory, obscene, offensive, hateful, insulting, intimidating, bullying, abusive, or threatening, to any person or group;

  • is false, inaccurate, or misleading;

  • includes child sexual abuse material, or violates any applicable law concerning child pornography or otherwise intended to protect minors;

  • contains any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner;

  • promotes violence, advocates the violent overthrow of any government, or incites, encourages, or threatens physical harm against another;

  • is obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, contains sexually explicit material, or is otherwise objectionable (as determined by us);

  • is discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age;

  • bullies, intimidates, humiliates, or insults any person;

  • promotes, facilitates, or assists anyone in promoting and facilitating acts of terrorism;

  • infringes, or assists anyone in infringing, a third party's intellectual property rights or publicity or privacy rights;

  • is deceitful, misrepresents your identity or affiliation with any person and/or misleads anyone as to your relationship with us or implies that the Contribution was made by someone else than you;

  • contains unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation that has been 'paid for', whether with monetary compensation or in kind; or

  • misrepresents your identity or who the Contribution is from.

REVIEW AND RATINGS

When your Contribution is a review or rating, you also agree that:

  • you have firsthand experience with the services being reviewed;

  • your Contribution is true to your experience;

  • you are not affiliated with competitors if posting negative reviews (or linked in any way to, e.g., by being the owner or seller/manufacturer of, a product or service if posting positive reviews);

  • you cannot make or offer any conclusions as to the legality of conduct;

  • you cannot post any false or misleading statements; and

  • you do not and will not organise a campaign encouraging others to post reviews, whether positive or negative.

REPORTING A BREACH OF THIS POLICY

We may but are under no obligation to review or moderate the Contributions made on the Services and we expressly exclude our liability for any loss or damage resulting from any of our users' breach of this Policy.

If you consider that any Content or Contribution:

  • breach this Policy, please call (+91)7988496241, email us at contact@tranity.in, visit www.tranity.in/report, or refer to the contact details at the bottom of this document to let us know which Content or Contribution is in breach of this Policy and why; or

  • infringe any third-party intellectual property rights, please check out our Legal Terms (Section 20) for information about our copyright infringement reporting process.

We will reasonably determine whether a Content or Contribution breaches this Policy.

CONSEQUENCES OF BREACHING THIS POLICY

The consequences for violating our Policy will vary depending on the severity of the breach and the user's history on the Services, by way of example:

  • We may, in some cases, give you a warning and/or remove the infringing Contribution.

  • If your breach is serious or if you continue to breach our Legal Terms and this Policy, we have the right to suspend or terminate your access to and use of our Services and, if applicable, disable your account.

  • We may also notify law enforcement or issue legal proceedings against you when we believe that there is a genuine risk to an individual or a threat to public safety.

We exclude our liability for all action we may take in response to any of your breaches of this Policy.

DISCLAIMER

Tranquil Library Private Limited is under no obligation to monitor users’ activities, and we disclaim any responsibility for any user’s misuse of the Services. Tranquil Library Private Limited has no responsibility for any user or other Content or Contribution created, maintained, stored, transmitted, or accessible on or through the Services, and is not obligated to monitor or exercise any editorial control over such material. If Tranquil Library Private Limited becomes aware that any such Content or Contribution violates this Policy, Tranquil Library Private Limited may, in addition to removing such Content or Contribution and blocking your account, report such breach to the police or appropriate regulatory authority. Unless otherwise stated in this Policy, Tranquil Library Private Limited disclaims any obligation to any person who has not entered into an agreement with Tranquil Library Private Limited for the use of the Services.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments or wish to report any problematic Content or Contribution, you may contact us at:


Tranquil Library Private Limited

Shop No. 66P, Sector-7

Gohana, Haryana 131301

India


Phone: (+91)7988496241

Email: contact@tranity.in

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments or wish to report any problematic Content or Contribution, you may contact us at:


Tranquil Library Private Limited

Shop No. 66P, Sector-7

Gohana, Haryana 131301

India


Phone: (+91)7988496241

Email: contact@tranity.in

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments or wish to report any problematic Content or Contribution, you may contact us at:


Tranquil Library Private Limited

Shop No. 66P, Sector-7

Gohana, Haryana 131301

India


Phone: (+91)7988496241

Email: contact@tranity.in